ICS080.12 CCSA12 1402 大同市地方标准 DB1402/T22—2024 验配眼镜企业服务规范 ServiceSpecificationforGlassesMatchingEnterprises 2024-01-12发布 2024-01-12实施 大同市市场监督管理局  发布 DB1402/T22—2024 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4基本要求............................................................................1 4.1资质............................................................................1 4.2人员............................................................................1 4.3设备............................................................................1 4.4场所............................................................................2 5服务流程............................................................................2 6服务内容............................................................................2 6.1售前服务........................................................................2 6.2售中服务........................................................................2 6.3售后服务........................................................................2 7特殊群体服务........................................................................3 7.1青少年..........................................................................3 7.2中老年..........................................................................3 8投诉和纠纷处理......................................................................3 9回访................................................................................3