ICS03.080.01 CCSA01 1506 鄂尔多斯市地方标准 DB1506/T53—2024 矛盾纠纷分级分类多元化解规范 Specificationforthegradedclassificationmediationofconflictsanddisputes 2024-08-15发布 2024-09-15实施 鄂尔多斯市市场监督管理局  发布 DB1506/T53—2024 I目次 前言.......................................................................................................................................................................III 1范围...................................................................................................................................................................1 2规范性引用文件..............................................................................................................................................1 3术语和定义......................................................................................................................................................1 4基本原则..........................................................................................................................................................1 5工作机构..........................................................................................................................................................2 5.1管理机构...................................................................................................................................................2 5.2受理机构...................................................................................................................................................2 6人员配置..........................................................................................................................................................2 6.1基本要求...................................................................................................................................................3 6.2人员条件...................................................................................................................................................3 7矛盾纠纷排查与分类......................................................................................................................................3 7.1矛盾纠纷排查...........................................................................................................................................3 7.2矛盾纠纷分类...........................................................................................................................................4 8事项受理..........................................................................................................................................................4 8.1基本要求...................................................................................................................................................4 8.2线上受理...................................................................................................................................................4 8.3线下受理...................................................................................................................................................5 8.4办理要求...................................................................................................................................................5 8.5档案管理...................................................................................................................................................5 9矛盾纠纷调处化解..........................................................................................................................................6 9.1即知即调...................................................................................................................................................6 9.2分流分调...................................................................................................................................................6 9.3联管联调...................................................................................................................................................7 9.4矛盾纠纷分级分类多元化解工作流程...................