ICS 03.080 CCS A 12 3402 芜湖市地方标准 DB3402/T 50—2023 少儿艺术培训服务规范 Specification for children's art training service 2023 - 12 - 18发布 2024 - 01 - 01实施 芜湖市市场监督管理局 发布 DB3402/T 50—2023 目次 前言 ................................................................................. II 1 范围 ............................................................................... 3 2 规范性引用文件 ..................................................................... 3 3 术语和定义 ......................................................................... 3 4 服务组织 ........................................................................... 4 基本要求 ....................................................................... 4 4.1 培训活动 ....................................................................... 4 4.2 沟通交流 ....................................................................... 4 4.3 5 服务资源 ........................................................................... 4 服务人员 ....................................................................... 4 5.1 培训场所 ....................................................................... 5 5.2 培训设备 ....................................................................... 5 5.3 培训资料 ....................................................................... 5 5.4 6 服务过程 ........................................................................... 6 服务信息提供 ................................................................... 6 6.1 学员报名 ....................................................................... 6 6.2 制定培训目标 ................................................................... 6 6.3 确定培训方案 ................................................................... 6 6.4 培训实施 ....................................................................... 7 6.5 7 服务评价与改进 ..................................................................... 7 服务评价 ....................................................................... 7 7.1 服务改进 ....................................................................... 7 7.2 参考文献 .............................................................................. 8 I