ICS03.080.01 CCSA10 2024-06-03发布 2024-06-10实施 苏州市市场监督管理局发布DB3205 线上市集电子商务服务站（点） 服务规范 OnlinemarketsServicespecificationfor E-commerceservicestation(point)苏州市地方标准 DB3205/T1121—2024 DB3205/T1121—2024 I目次 前言..................................................................................II 引言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4服务机构............................................................................1 5服务场所............................................................................2 6服务人员............................................................................2 6.1人员配置......................................................................2 6.2人员资质......................................................................2 6.3服务礼仪......................................................................2 6.4人员培训......................................................................2 6.5健康检查......................................................................2 7设施设备要求........................................................................3 8服务内容............................................................................3 8.1商户入驻......................................................................3 8.2代购服务......................................................................4 8.3客服服务......................................................................5 9电子商务平台........................................................................6 9.1平台功能......................................................................6 9.2平台要求......................................................................7 9.3安全要求......................................................................7 10服务评价与改进.....................................................................7 10.1服务评价.....................................................................7 10.2服务改进.....................................................................7 附录A（规范性）资质要求表............................................................8