论文标题

在企业电子邮件上表征阅读时间

Characterizing Reading Time on Enterprise Emails

论文作者

Li, Xinyi, Lee, Chia-Jung, Shokouhi, Milad, Dumais, Susan

论文摘要

电子邮件是人们工作和生活不可或缺的一部分,使他们能够执行诸如沟通,搜索,管理任务和存储信息之类的活动。现代电子邮件客户向前迈出了一步,并通过自动创建提醒,任务或响应来帮助提高用户的生产率。可以说,阅读行为是用户与电子邮件的互动中唯一的共同点(如果不是全部)。 在本文中,我们表征了用户如何阅读其企业电子邮件的方式,并揭示影响阅读时间的各种上下文因素。我们的方法从基于主要电子邮件平台的阅读事件的阅读时间分析开始,然后进行用户研究,以提供一些发现的解释。我们确定与阅读时间相关的多个时间和用户上下文因素。例如,电子邮件阅读时间与用户设备相关:在桌面阅读时间到早晨,在中午达到顶峰,但是在移动设备上,它会在傍晚到午夜增加。阅读时间也与屏幕尺寸负相关。 我们已经建立了用户状态和阅读时间之间的联系:用户在白天的会议较少和繁忙的时间时,用户花费更多的时间阅读电子邮件。此外,我们发现用户还跨设备重新阅读电子邮件。在跨设备阅读活动中,首次在移动设备上,然后在桌面上访问了76%的read电子邮件。总体而言,我们的研究是第一个大规模表征企业电子邮件阅读时间的研究。这些发现提供了见解,以开发更好的指标和用户模型,以理解和改善电子邮件交互。

Email is an integral part of people's work and life, enabling them to perform activities such as communicating, searching, managing tasks and storing information. Modern email clients take a step forward and help improve users' productivity by automatically creating reminders, tasks or responses. The act of reading is arguably the only activity that is in common in most -- if not all -- of the interactions that users have with their emails. In this paper, we characterize how users read their enterprise emails, and reveal the various contextual factors that impact reading time. Our approach starts with a reading time analysis based on the reading events from a major email platform, followed by a user study to provide explanations for some discoveries. We identify multiple temporal and user contextual factors that are correlated with reading time. For instance, email reading time is correlated with user devices: on desktop reading time increases through the morning and peaks at noon but on mobile it increases through the evening till midnight. The reading time is also negatively correlated with the screen size. We have established the connection between user status and reading time: users spend more time reading emails when they have fewer meetings and busy hours during the day. In addition, we find that users also reread emails across devices. Among the cross-device reading events, 76% of reread emails are first visited on mobile and then on desktop. Overall, our study is the first to characterize enterprise email reading time on a very large scale. The findings provide insights to develop better metrics and user models for understanding and improving email interactions.

扫码加入交流群

加入微信交流群

微信交流群二维码

扫码加入学术交流群,获取更多资源