论文标题
了解客户评论对酒店评级的影响：一项实证研究
Understanding the Impact of Customer Reviews on Hotel Rating: An Empirical Research
论文作者
论文摘要
互联网的上升引起了我们生活中的许多调整。互联网从根本上改变了我们生活的方式，我们度过的场合，每天互相交谈的方式以及我们如何购买商品的方式。用户之间互联网的开发已通过资源在Internet上创建内容，例如基于Web的生活，评论网站，在线期刊，项目粉丝页面等。这有一种导致另一种安排场合或寻找合理酒店保留的方法。因此，酒店评论网站已成为一个著名的舞台，供游客分享他们参观的酒店的经验，评论和建议。在欧洲，酒店业务一直是美国最重要的货币发展中的佼佼者。酒店的基本目标是满足客户，有能力给予高能力的管理，并在旅馆留在酒店时给他们一个重要的事情。这项考试的动机是理解和认识要素的范围，这些要素可能会根据客户的普遍倾向，并通过评论来决定客户的需求措施。例如，从在线评论网站（例如Booking.com）收集信息。文本分析用于分析收集的内容。
The ascent of the Internet has caused numerous adjustments in our lives. The Internet has radically changed the manner in which we carry on with our lives, the manner in which we spend our occasions, how we speak with one another day by day, and how we buy items. The development of the Internet among users has created content on the Internet by sources, for example, web-based life, reviews site, online journals, item fan page and some more. This has a lead on to another method for arranging an occasion or searching for a reasonable hotel to remain. Thus, hotel review sites have turned into a famous stage for visitors to share their experiences, reviews, and suggestions on hotels, which they have visited. In Europe, the hotel business has been a standout amongst the most vital monetary developments of the nation. The essential objective of a hotel is to satisfy the customers, to have the capacity to give a high caliber of administration and give them a vital affair while remaining at the hotel. The motivation behind this examination is to comprehend and recognize the scope of elements, which may add as per the general inclination of customers and in addition through their reviews to decide the measures of customers' desires. Information was gathered from online review sites, for example, Booking.com. Text analytics is utilized to analyze the contents gathered.
