论文标题
您遵守AI吗？ - 学习算法的个性化解释及其对员工合规行为的影响
Do you comply with AI? -- Personalized explanations of learning algorithms and their impact on employees' compliance behavior
论文作者
论文摘要
机器学习算法是人工智能（AI）的技术关键推动力。由于固有的复杂性，这些学习算法代表黑匣子，难以理解，因此会影响合规行为。因此，遵守这种工件的建议，可能会对员工的任务绩效产生重大影响，仍然受到研究的影响 - 在这方面，AI解释的个性化似乎是一个有前途的概念。在我们的工作中，我们假设，基于培训，领域知识和人口统计学特征等不同背景，个人对学习算法有不同的理解，因此具有心理模型。因此，与个人心理模型有关的AI解释的个性化可能是影响遵守符合性并因此员工任务绩效的工具。我们的初步结果已经表明了在行业环境中个性化解释的重要性，并强调了这项研究努力的重要性。
Machine Learning algorithms are technological key enablers for artificial intelligence (AI). Due to the inherent complexity, these learning algorithms represent black boxes and are difficult to comprehend, therefore influencing compliance behavior. Hence, compliance with the recommendations of such artifacts, which can impact employees' task performance significantly, is still subject to research - and personalization of AI explanations seems to be a promising concept in this regard. In our work, we hypothesize that, based on varying backgrounds like training, domain knowledge and demographic characteristics, individuals have different understandings and hence mental models about the learning algorithm. Personalization of AI explanations, related to the individuals' mental models, may thus be an instrument to affect compliance and therefore employee task performance. Our preliminary results already indicate the importance of personalized explanations in industry settings and emphasize the importance of this research endeavor.
