论文标题

UNICONV:多域面向任务对话的统一对话神经体系结构

UniConv: A Unified Conversational Neural Architecture for Multi-domain Task-oriented Dialogues

论文作者

Le, Hung, Sahoo, Doyen, Liu, Chenghao, Chen, Nancy F., Hoi, Steven C. H.

论文摘要

建立一个以任务为导向对话的端到端对话代理,这是一个开放的挑战,原因有两个。首先,跟踪多个域的对话状态是非平凡的,因为对话代理必须从所有相关域中获得完整的状态,其中一些可能在域之间共享插槽,并且仅针对一个域而专门针对一个域。其次,对话代理还必须处理跨域(包括对话上下文,对话状态和数据库)的各种类型的信息,以生成对用户的自然响应。 Unlike the existing approaches that are often designed to train each module separately, we propose "UniConv" -- a novel unified neural architecture for end-to-end conversational systems in multi-domain task-oriented dialogues, which is designed to jointly train (i) a Bi-level State Tracker which tracks dialogue states by learning signals at both slot and domain level independently, and (ii) a Joint Dialogue Act and Response Generator which incorporates information from various输入组件和模型对话同时行动和目标响应。我们在对话状态跟踪,上下文到文本和端到端设置中进行了全面的实验,在MultiWoz2.1基准测试中,实现了优于竞争基线的卓越性能。

Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain complete states from all relevant domains, some of which might have shared slots among domains as well as unique slots specifically for one domain only. Second, the dialogue agent must also process various types of information across domains, including dialogue context, dialogue states, and database, to generate natural responses to users. Unlike the existing approaches that are often designed to train each module separately, we propose "UniConv" -- a novel unified neural architecture for end-to-end conversational systems in multi-domain task-oriented dialogues, which is designed to jointly train (i) a Bi-level State Tracker which tracks dialogue states by learning signals at both slot and domain level independently, and (ii) a Joint Dialogue Act and Response Generator which incorporates information from various input components and models dialogue acts and target responses simultaneously. We conduct comprehensive experiments in dialogue state tracking, context-to-text, and end-to-end settings on the MultiWOZ2.1 benchmark, achieving superior performance over competitive baselines.

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