论文标题
盲目知识工作者的对话用户界面：案例研究
Conversational User Interfaces for Blind Knowledge Workers: A Case Study
论文作者
论文摘要
使用触摸表面上的控件的办公设备接口设计的现代趋势为盲人和视力受损的用户带来了更大的障碍，并为工作环境的依赖环境做出了贡献。我们认为，\ textIt {对话用户界面}（CUIS）为触摸屏交互提供了合理的替代方案，使盲目知识工作者能够获得更多的访问权限，最重要的是更大的独立性。我们介绍了我们的工作案例研究，以开发一个对话用户界面，以供多功能打印机可访问。我们还描述了我们对对话界面的方法，该方法一般强调了人们与智能代理之间基于任务的协作交互，我们详细介绍了我们为多功能打印机创建的解决方案的细节。为了指导我们的设计，我们与一群盲人和视力障碍的人一起工作，从焦点小组会议开始，以确定目标用户在职业生涯中面临的挑战。我们通过用户研究遵循我们的技术开发，以评估解决方案并指导我们未来的努力。我们从研究中介绍了我们的发现和结论。
Modern trends in interface design for office equipment using controls on touch surfaces create greater obstacles for blind and visually impaired users and contribute to an environment of dependency in work settings. We believe that \textit{conversational user interfaces} (CUIs) offer a reasonable alternative to touchscreen interactions enabling more access and most importantly greater independence for blind knowledge workers. We present a case study of our work to develop a conversational user interface for accessibility for multifunction printers. We also describe our approach to conversational interfaces in general, which emphasizes task-based collaborative interactions between people and intelligent agents, and we detail the specifics of the solution we created for multifunction printers. To guide our design, we worked with a group of blind and visually impaired individuals starting with focus group sessions to ascertain the challenges our target users face in their professional lives. We followed our technology development with a user study to assess the solution and direct our future efforts. We present our findings and conclusions from the study.
