论文标题

预测在线评论的帮助

Predicting Helpfulness of Online Reviews

论文作者

Alsmadi, Abdalraheem, AlZu'bi, Shadi, Al-Ayyoub, Mahmoud, Jararweh, Yaser

论文摘要

电子商务占据了世界经济的很大一部分,其中许多专门用于在线销售产品的网站。绝大多数电子商务网站为客户提供了对他们购买的产品/服务的看法。这些以评论形式的反馈代表了有关用户经验和满意度的丰富信息来源,这对生产者和消费者都有很大的好处。但是,并非所有这些评论都有帮助/有用。确定评论有用的传统方式是通过人类用户的反馈。但是,这种方法不一定涵盖所有评论。此外,它存在许多问题,例如偏见,高成本等。因此,需要自动化此过程。本文介绍了一组机器学习(ML)模型,以预测在线评论的帮助。主要是使用三种方法:一种监督的学习方法(使用ML以及深度学习模型),一种半监督的方法(将DL模型与单词嵌入结合在一起)以及使用转移学习(TL)的预训练的单词嵌入模型。后两种方法是本文的独特方面之一,因为它们遵循了使用未标记的文本的最新趋势。结果表明,所提出的DL方法比传统现有方法具有优越性。此外,与其他人相比,半监督的性能出色。

E-commerce dominates a large part of the world's economy with many websites dedicated to online selling products. The vast majority of e-commerce websites provide their customers with the ability to express their opinions about the products/services they purchase. These feedback in the form of reviews represent a rich source of information about the users' experiences and level of satisfaction, which is of great benefit to both the producer and the consumer. However, not all of these reviews are helpful/useful. The traditional way of determining the helpfulness of a review is through the feedback from human users. However, such a method does not necessarily cover all reviews. Moreover, it has many issues like bias, high cost, etc. Thus, there is a need to automate this process. This paper presents a set of machine learning (ML) models to predict the helpfulness online reviews. Mainly, three approaches are used: a supervised learning approach (using ML as well as deep learning (DL) models), a semi-supervised approach (that combines DL models with word embeddings), and pre-trained word embedding models that uses transfer learning (TL). The latter two approaches are among the unique aspects of this paper as they follow the recent trend of utilizing unlabeled text. The results show that the proposed DL approaches have superiority over the traditional existing ones. Moreover, the semi-supervised has a remarkable performance compared with the other ones.

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