论文标题
聊天机器人最新进展的文献调查
A Literature Survey of Recent Advances in Chatbots
论文作者
论文摘要
聊天机器人是智能的对话计算机系统，旨在模仿人类对话，以实现自动化的在线指导和支持。聊天机器人的好处增加导致了许多行业的广泛收养，以便为客户提供虚拟援助。聊天机器人利用两个人工智能域中的方法和算法：自然语言处理和机器学习。但是，其应用中存在许多挑战和局限性。在这项调查中，我们回顾了使用人工智能和自然语言处理的聊天机器人的最新进展。我们强调了当前工作的主要挑战和局限性，并提出了未来研究调查的建议。
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.
