论文标题
幕后发生的所有事情：将重点放在Reddit的志愿者主持人劳动力上
All That's Happening behind the Scenes: Putting the Spotlight on Volunteer Moderator Labor in Reddit
论文作者
论文摘要
在线志愿者是许多社交平台的无偿但有价值的劳动力。例如，志愿者内容主持人在维持在线社区方面进行大量劳动。但是，随着Reddit偏爱收入产生和用户参与度等社交平台，主持人支持在线社区的扩展不足。为了保留这些在线社区，社会平台的开发人员和研究人员必须尽可能多地说明和支持这项工作。在本文中，我们使用Reddit上主持人采取的公开可见和无形的动作进行定量表征，使用私有主持人日志的唯一数据集，用于126个subreddits和超过900个主持人。我们对该数据集的分析揭示了社区和主持人之间的节制工作的异质性。此外，我们发现仅分析可见的工作 - 迄今为止已经研究了节制工作的主要方式 - 大大低估了在子雷迪特上的人类适度劳动的数量。我们讨论了结果对内容审核研究和社交平台的含义。
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit favor revenue generation and user engagement, moderators are under-supported to manage the expansion of online communities. To preserve these online communities, developers and researchers of social platforms must account for and support as much of this labor as possible. In this paper, we quantitatively characterize the publicly visible and invisible actions taken by moderators on Reddit, using a unique dataset of private moderator logs for 126 subreddits and over 900 moderators. Our analysis of this dataset reveals the heterogeneity of moderation work across both communities and moderators. Moreover, we find that analyzing only visible work - the dominant way that moderation work has been studied thus far - drastically underestimates the amount of human moderation labor on a subreddit. We discuss the implications of our results on content moderation research and social platforms.
