论文标题
我为什么要等？数据驱动的业务流程等待时间分析
Why am I Waiting? Data-Driven Analysis of Waiting Times in Business Processes
论文作者
论文摘要
当一个案例从一项活动过渡到另一种活动时，通常会在业务流程中的等待时间出现。因此，分析活动过渡等待时间的原因可以帮助分析师确定减少过程周期时间的机会。本文提出了一种过程挖掘方法，将过程中每个活动转变中观察到的等待时间分解为多个直接原因，并分析每个确定原因对过程效率的影响。经验评估表明，所提出的方法能够发现等待时间的不同直接原因。在现实生活过程中证明了所提出的方法的适用性。
Waiting times in a business process often arise when a case transitions from one activity to another. Accordingly, analyzing the causes of waiting times of activity transitions can help analysts to identify opportunities for reducing the cycle time of a process. This paper proposes a process mining approach to decompose the waiting time observed in each activity transition in a process into multiple direct causes and to analyze the impact of each identified cause on the cycle time efficiency of the process. An empirical evaluation shows that the proposed approach is able to discover different direct causes of waiting times. The applicability of the proposed approach is demonstrated on a real-life process.
