ICS91.140.60 CCSP41 3701 济南市地方标准 DB3701/T34—2023 营商环境供水服务规范 Specificationforwatersupplyserviceofbusinessenvironment 2023-08-11发布 2023-09-11实施 济南市市场监督管理局  发布 DB3701/T34—2023 I目次 前言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4规划建设............................................................................2 4.1供水设施规划....................................................................2 4.2管网建设要求....................................................................2 4.3管网建设界限....................................................................2 5接水报装............................................................................2 5.1受理............................................................................3 5.2前置服务........................................................................3 5.3开栓通水........................................................................3 5.4快速接水服务....................................................................3 5.5托管式服务......................................................................3 5.6六零服务........................................................................4 5.7惠企服务........................................................................4 5.8延伸服务........................................................................5 6稳定供水与水质保障..................................................................5 6.1供水水量与保障..................................................................5 6.2供水水质与检测..................................................................5 6.3供水水压与监测..................................................................6 7城市供水管网及设施维护..............................................................6 7.1城市公共供水设施维护............................................................6 7.2贸易结算水表的维修与更换........................................................6 7.3计划停水、突发性停水及供水管网漏水抢修..........................................6 8二次供水............................................................................7 8.1水质与水压......................................................................7 8.2供水设施........................................................................7 8.3运行管理........................................................................7 9经营服务............................................................................8 9.1窗口服务........................................................................8 9.2智能表应用......................................................................8 9.3收费............................................................................8 9.4更名过户........................................................................9 9.5水表销户........................................................................9 10智慧水务建设.......................................................................9 DB3701/T34—2023 II11信息公开...........................................................................9 11.1公开内容.......................................................................9 11.2公开方式......................................................................10 11.3信息公开时限..................................................................10 11.4交互式公开....................................................................10 12投诉与投诉处理....................................................................10 12.1投诉受理渠道及流程............................................................10 12.2投诉回应期限..................................................................11 12.3投诉考核与监督................................................................11 12.4投诉回访......................................................................11 13应急处置..........................................................................11 13.1安全预防...................................