ICS03.080 CCSA12DB3708 济宁市地方标准 DB3708/T32—2023 物业服务企业养老服务规范 ServicesSpecificationforSeniorCareServiceofPropertyServiceEnterprise 2023-07-26发布 2023-08-26实施 济宁市市场监督管理局发布 DB3708/T32—2023 I目  次 前言.....................................................................................................................................................................III 1范围.................................................................................................................................................................1 2规范性引用文件.............................................................................................................................................1 3术语和定义.....................................................................................................................................................1 4基本要求.........................................................................................................................................................1 4.1物业服务企业..........................................................................................................................................1 4.2养老服务人员..........................................................................................................................................2 4.3服务设施..................................................................................................................................................2 4.4服务管理..................................................................................................................................................2 5服务内容与要求.............................................................................................................................................2 5.1生活照料服务..........................................................................................................................................2 5.2餐饮服务..................................................................................................................................................2 5.3清洁服务..................................................................................................................................................3 5.4巡视服务..................................................................................................................................................3 5.5呼叫服务..................................................................................................................................................3 5.6委托代办服务..........................................................................................................................................3 5.7关爱服务..................................................................................................................................................4 5.8文化娱乐服务..........................................................................................................................................4 5.9环境改造服务..........................................................................................................................................4 5.10维护维修服务........................................................................................................................................4 5.11资源链接服务........................................................................................................................................5 6服务流程.........................................................................................................................................................5 6.1咨询接待..................................................................................................................................................5 6.2制定方案..................................................................................................................................................5 6.3签订协议......................................................................................................