ICS35.240 CCSL67 团 体 标 准 T/DGAG024—2024 政务信息化项目服务成本度量规范 系统业务运营服务 Governmentinformationtechnologyproject—Servicecostmeasurement specification—Systembusinessoperationservices 2024-04-28发布 2024-05-01实施 广东省数字政务协会  发布 全国团体标准信息平台 全国团体标准信息平台 T/DGAG024—2024 I目次 前言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4服务类型的定义......................................................................2 5服务成本度量........................................................................3 5.1总成本度量......................................................................3 5.2人力成本度量....................................................................3 5.3非人力成本度量..................................................................3 6基础设施运营服务....................................................................4 6.1政务网络运营服务................................................................4 6.2政务云平台运营服务..............................................................4 6.3专业设施运营服务................................................................5 7数据运营服务........................................................................5 7.1数据治理规范服务................................................................5 7.2数据处理服务....................................................................6 7.3数据质量管理服务................................................................6 7.4数据共享与开放服务..............................................................7 7.5数据应用服务....................................................................7 8业务运营服务........................................................................8 8.1业务处理服务....................................................................8 8.2业务专题服务....................................................................8 8.3应用管理服务....................................................................9 8.4业务推广服务....................................................................9 8.5政务热线服务...................................................................10 9安全运营服务.......................................................................10 9.1安全管理咨询服务...............................................................10 9.2网络安全服务...................................................................11 9.3数据安全服务...................................................................11 9.4专项安全检查服务...............................................................12 10运营管理与质量评价体系............................................................13 10.1服务内容......................................................................13 10.2服务难度级别..................................................................13 附录A（规范性）系统业务运营服务成本估算系数参考标准.................................14 A.1技术难度系数取值表.............................................................14 A.2业务难度系数取值表.............................................................14 全国团体标准信息平台