ICS03.060 CCSA11 50 重庆市地方标准 DB50/T1738—2024 医疗保障经办服务通则 2024-12-23发布 2025-03-23实施 重庆市市场监督管理局 发布 DB50/T1738—2024 I目次 前言.......................................................................................................................................................................II 1范围...................................................................................................................................................................1 2规范性引用文件...............................................................................................................................................1 3术语和定义.......................................................................................................................................................1 4基本原则...........................................................................................................................................................2 4.1依法合规...................................................................................................................................................2 4.2公平规范...................................................................................................................................................2 4.3优质高效...................................................................................................................................................2 4.4公开诚信...................................................................................................................................................2 5服务机构与人员要求.......................................................................................................................................2 5.1服务机构要求...........................................................................................................................................2 5.2服务人员要求...........................................................................................................................................3 6服务内容...........................................................................................................................................................4 7服务制度...........................................................................................................................................................5 7.1办事公开制度...........................................................................................................................................5 7.2首问负责制度...........................................................................................................................................5 7.3一次性告知制度.......................................................................................................................................5 7.4限时办结制度...........................................................................................................................................5 7.5否定报备制度...........................................................................................................................................6 7.6导办代办制度...........................................................................................................................................6 7.7延时服务制度...........................................................................................................................................6 8管理与保障.......................................................................................................................................................6 8.1内部控制管理...........................................................................................................................................6 8.2档案管理...................................................................................................................................................6 8.3服务监督、评价与改进...........................................................................................................................6 8.4投诉与举报处置................