ICS 03.080 CCS A 12 DB3710 威海市地方标准 DB 3710/T 215—2023 银行代办政务服务事项服务规范 Service specification for bank agency government service item 2023 - 11 - 30发布 2023 - 12 - 30实施 威海市市场监督管理局 发布 DB3710/T 215—2023 I 目 次 前言 ................................ ................................ ................ II 1 范围 ................................ ................................ .............. 1 2 规范性引用文件 ................................ ................................ .... 1 3 术语和定义 ................................ ................................ ........ 1 4 基本要求 ................................ ................................ .......... 1 4.1 基本条件 ................................ ................................ ...... 1 4.2 场地设置 ................................ ................................ ...... 2 4.3 人员配备 ................................ ................................ ...... 2 4.4 设施配置 ................................ ................................ ...... 2 5 服务内容 ................................ ................................ .......... 2 5.1 服务事项 ................................ ................................ ...... 2 5.2 服务方式 ................................ ................................ ...... 2 6 服务流程 ................................ ................................ .......... 2 6.1 咨询引导 ................................ ................................ ...... 3 6.2 申请报送 ................................ ................................ ...... 3 6.3 受理审核 ................................ ................................ ...... 3 6.4 跟踪反馈 ................................ ................................ ...... 3 7 评价与改进 ................................ ................................ ........ 3 7.1 评价 ................................ ................................ .......... 3 7.2 改进 ................................ ................................ .......... 3 附录A（资料性） 服务满意度评价表 ................................ .................... 4 参考文献 ................................ ................................ ............. 5