NIST SP 500-316 Page 1 12/02/2015 NIST Special Publication 500-316 Framework for Cloud Usability Brian Stanton Mary Theofanos Karuna P. Joshi This publication is available free of charge from: http://dx.doi.org/10.6028/NIST.SP.500-316 NIST SP 500-316 Page 2 12/02/2015 NIST Special Publication 500-316 Framework for Cloud Usability Brian Stanton Information Access Division Information Technology Laboratory Mary Theofanos Office of Data and Informatics Materials Measurement Laboratory Karun P. Joshi UMBC This publication is available free of charge from: http://dx.doi.org/10.6028/NIST.SP.500-316 December 2015 U.S. Department of Commerce Penny Pritzker, Secretary National Institute of Standards and Technology Willie May, Under Secretary of Commerce for Standards and Technology and Director NIST SP 500-316 Page 3 12/02/2015 Certain commercial entities, equipment, or materials may be identified in this document in order to describe an experimental procedure or concept adequately. Such identification is not intended to imply recommendation or endorsement by the National Institute of Standards and Technology, nor is it intended to imply that the entities, materials, or equipment are necessarily the best available for the purpose. National Institute of Standards and Technology Special Publication 500-316 Natl. Inst. Stand. Technol. Spec. Publ. 500-316, 17 pages (December and 2015) CODEN: NSPUE2 This publication is available free of charge from: http://dx.doi.org/10.6028/NIST.SP.500.316 NIST SP 500-316 Page 4 12/02/2015 NIST SP 500-316 Page 5 12/02/2015 Table of Contents 1. INTRODUCTION ............................................................................................................................................ 8 2. BACKGROUND ............................................................................................................................................... 9 2.1 CLOUD STANDARDS .................................................................................................................................. 9 2.2 THE CLOUD USER EXPERIENCE .............................................................................................................. 11 3. PROPOSED FRAMEWORK FOR CLOUD USABILITY ........................................................................ 11 3.1 CLOUD USABILITY FRAMEWORK ............................................................................................................ 12 3.1.1 Capable ......................................................................................................................................... 13 3.1.2 Personal ........................................................................................................................................ 14 3.1.3 Reliable ......................................................................................................................................... 15 3.1.4 Valuable ........................................................................................................................................ 16 3.1.5 Secure ........................................................................................................................................... 16 4. CONCLUSION AND ONGOING WORK ............................................................................................. 17 5. REFERENCES ............................................................................................................................................... 17 NIST SP 500-316 Page 6 12/02/2015 List of Figures FIGURE 1 THE CLOUD USER EXPERIENCE 11 FIGURE 2 THE USER CENTERED DESIGN PROCESS 12 FIGURE 3 CLOUD USABILITY FRAMEWORK 13 NIST SP 500-316 Page 7 12/02/2015 EXECUTIVE SUMMARY Organizations are increasingly adopting cloud-based services to meet their business needs. However,