TECHNICAL ISO/IEC TS SPECIFICATION 30105-9 First edition 2023-06 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 9: Guidelines on extending process capability assessment for digital transformation Technologies de I'information - Processus du cycle de vie de la delocalisation du processus d'affaires des services activés par IT- Partie 9: Lignes directrices relatives a I'extension de I'évaluation des capacités des processus pour la transformation numérique Reference number IEC IS0/IEC TS 30105-9:2023(E) ISO @IS0/IEC2023 IS0/IEC TS30105-9:2023(E) COPYRIGHTPROTECTED DOCUMENT @IS0/IEC2023 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on or ISoO's member body in the country of the requester. ISO copyright office CP 40i : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email:[email protected] Website: www.iso.org Published in Switzerland ii @ IS0/IEC 2023 -All rights reserved