⚥㕂崨玐䮔䱡遤⚌灇瑕䫣デ2022䎃9剢帿罭悶遤䒓䬪“崨玐兰腊覰嵳” © 2022 RPA务㕂⿺ⰦⰢ翫Ⱆ぀晜勉䨾剣կ 㖈务㕂䋑㖞馊勻馊㢴涸絆絉곭㼋罏䠑霋ⵌ✫崨玐盗椚♸鵘蠒涸ꅾ銳䚍կ鵯⛲㼜䧭⚹崨玐䮔䱡䪮助㖈务㕂䋑㖞〄㾝涸㛇炄կ告僽湡⵸ぐ곭㚖涸遤⚌欽䨪㼆崨玐䮔䱡涸䪮助雩濼剣ꣳ㉁欽䋑㖞㢅✵゗褐劍崨玐兰腊覰嵳剣䖉䒓〄䭆剣䎛郺涸䋑㖞瑟ꢂկ劥䫣デ务RPA务㕂ⴔⵆ㼆遤⚌〄㾝梡朐♸馋⸷ծ絈ⴔ곭㚖㹊騨ծ⾊㉁腊⸂鵳遤✫帿Ⰶ涸灇瑕♸峯㻋կ灇瑕㔙ꢭ畀㖈遤⚌欽䨪꨽宠♸䎾欽㹊騨涸錠錭㾝䒓✫礵絈⻊涸䋑㖞靈灇կ遤⚌〄㾝ⴔ區䫣デ鸑鵂㣐ꆀ侨椚㹊霆㼆崨玐䮔䱡遤⚌涸〄㾝胜兞ծ❡ㅷ㹊騨꨽宠♸鷥㘗䒊雳ծ遤⚌⿬♸罏ծ䋑㖞呔㽷ծ䫏輑餴ծ䋑㖞䮋䧶ծ劢勻〄㾝馋⸷㾝䒓✫帿Ⰶ灇瑕♸峯㻋䎇㖈絈⻊꡼곿务絛ⴀ✫湱䎾䒊雳կ絈ⴔ곭㚖㹊騨㛇✵“侨㶶⻊鲮㘗佪腊瀃꣋(2022崨玐䮔䱡务㕂䋑㖞)”涸灇瑕䧭卓ⴔ區䋗㼆猰䪮♸✽翫緸ծⵖ鸣⚌ծꆄ輑곭㚖务涸悶㖈遤⚌欽䨪涸崨玐䮔䱡㹊騨䠑䡦(䪮助ꅷ紵䱹「䏞)ծ欽䨪涸銳挿导껩ծ㉁欽㹊騨馋⸷㾝䒓✫ⴔ區♸곫崵㼆Ⱙ㘗涸㹊騨呩⢾鵳遤✫鍒靀կ⾊㉁灇瑕㛇✵䋑㖞靈灇䫣デ佐䔶✫嵳ⰻ㢪涸Ⱙ㘗崨玐䮔䱡䪮助剪⸉㉁➢⟱⚌㛇劥⥌䜂ծ呍䗱㔙ꢭծ❡ㅷ♸䪮助ծ䋑㖞♸欰䙖瘝倰꬗鵳遤✫➝絏կ䪄遤䶰銳 23ꤑ✫䫣デ䨾翸搋涸崨玐䮔䱡䪮助灇瑕㢪㖈鿈ⴔ覆⿺RPA/IPA涸䪮助㹊騨ծ欽䨪雩濼䏞靈灇ծⰩ㘗呩⢾鍒靀瘝ⰻ㺂务⛲⠔呏研㹊꣢䞔ⲃ鷓䔲ꢞ鶣⟣⸉䮔䱡涸湱Ⱒ灇瑕ⰻ㺂կ嚋䙁㹁⛐ ⟣⸉䮔䱡( Task Mining ) ⟣⸉䮔䱡(TaskMining)鸑鵂䯲䯝ծ雵䔶ㄤⴔ區欽䨪㖈㹐䨪畮涸乼⡲遤⚹(㥵䨔愿ծ撑ⵖ/ⴵꤑ侨研ծ♳⠛/♴鲿俒⟝瘝)♸侨研欽⟄刿⸈礵ⲥծ霫絈ծ帿䏞㖑峯㻋䨾䪄遤涸⟣⸉♸崞⸓կ鵳罜佅䭯⟣⸉涸⠏⻊靈侮ծ佖鵳ծ荈⸓⻊䪄遤瘝湡叻կ崨玐䮔䱡(ProcessMining)㛇✵✲⟝傈䘋ⵄ欽侨研䮔䱡♸ⴔ區瘝䪮助欽⟄〄梡ծ港䱽ծ㹁⡙㖈㹊꣢䪄遤鵂玐务涸⚌⸉崨玐꡼곿鵳罜㼆崨玐꡼곿鵳遤佖鵳կ➢㹁⛐务䧮⟌〳⟄溏ⴀ崨玐䮔䱡剣佪遰䱹✫⚌⸉垷㘗䙼絶♸侨研ⴔ區䙼絶鵳罜〳⟄鸑鵂䪮助䩛媯刿⸈㹐錜ծⰨ⡤ծ溫㹊㖑导僥⚌⸉崨玐꡼곿կ崨玐䮔䱡( Process Mining ) 灇瑕薴殶Ⱒ✵崨玐䮔䱡♸⟣⸉䮔䱡涸湱Ⱒ涸霫絈䪮助鍒靀⟄⿺✳罏涸⼓ⵆ㼜㖈䫣デ♴俒“❡ㅷ㹊騨灇瑕–䪮助⼓ⴔ♸鍒區”畎蒜务㾝䒓ꢞ鶣կ4ざ⠑➃/껷䌏ⴔ區䋗⴯映➃/CEOCOO暵ⵆ곥꡼灇瑕♸靈灇㔙ꢭ䫣デ⴯⡲㔙ꢭJason鿓筛紴龅㮴㿋⚎椚䊨㣐㷖✳紩侅䱇ծ⽇㡦欰㼋䋗㿋⚎溁岲㿋㷖罏RPA务㕂灇瑕ꤎ껷䌏곥꡼天耙RPA务㕂RPA务㕂RPA务㕂 遤⚌⚁㹻㔙ꢭ䭽撑㨹孒갉䎸䱗⴩CEOCEO껷䌏❡ㅷ㸽⴯映➃ⰯCEO猰䪮✲⚌鿈㣐务⼶⼓崨玐䮔䱡⿺劼㐼➃荈⸓⻊넞紩❡ㅷ絑椚叝❇㔙嵳䎛駟餮䁤程䔂㶹꩎㺂兰⥌䜂ⳝ䖤猰䪮䒾桳Cyclone劅籖⥌猰䪮IBM湡䔶CONTENTS痦♧鿈ⴔ遤⚌〄㾝ⴔ區Part 1: Industry Development Analysis痦♲鿈ⴔ⾊㉁灇瑕Part 3: Vendors Research 痦✳鿈ⴔ絈ⴔ곭㚖㹊騨Part 2: Practice in Subdivided Industries @RPA⚥㕂Section1〄㾝胜兞Development Background㖈鵯鿈ⴔⰻ㺂涸灇瑕务ⴔ區䋗㼆勻荈务㕂䋑㖞涸侨涰⡙ぐ곭㚖涸絆絉곭㼋罏㾝䒓✫靈灇絕ざ靈灇䨾䖤侨椚㹊霆㼆⟱⚌涸崨玐盗椚♸㹊騨务䨾꬗⚰涸꡼곿ծ䎾欽霎宠㾝䒓✫帿䏞ⴔ區鵳罜㼆崨玐䮔䱡涸悶㖈䋑㖞꨽宠♸〄㾝瑟ꢂ鵳遤灇ⴼկ © RPA务㕂2022䎃务㕂崨玐䮔䱡遤⚌灇瑕䫣デ〄䋒傈劍2022䎃9剢崨玐䮔䱡〳⟄䌐⸔遤⚌欽䨪⠏⻊絆絉⚌⸉崨玐ծ䲿⼮⚌⸉涸ㆇ䎾鸟䏞剣佪佖㊤絆絉涸崨玐盗椚♸鵘蠒佪腊侨㶶絑崸〄㾝涸ꅾ銳䚍⟄⿺务㕂❡⚌涸侨㶶⻊⼮紩㹊騨涸鶖ⴗ䚍䊺♶鎊罜㌇Ⱖ㼜䧭⚹䌄⸓务㕂絑崸㟞Ɤ涸倝⸓⸂կꤑ✫筛瘻♳涸䭯絯렽⸠♸佅䭯㢪ぐ⟱⚌♸劼匬⛲㖈⸈帿㹊騨♸确程կ呏研RPA务㕂鵛劍涸♧妃䋑㖞靈灇〄梡湡⵸紨57.6%涸絆絉곭㼋罏㼜⚌⸉崨玐⠏⻊⴩⚹絆絉〄㾝涸ꅾ銳灶㽷腊⸂⛓♧(雩〳崨玐㼆⚌⸉〄㾝涸ꅾ銳䚍)⚺銳꧋务㖈㣐㘗⟱⚌劼匬歋姼〳곫錛崨玐䮔䱡㼜䭆剣ぢ㥩涸䋑㖞瑟ꢂ告僽䔲♴䋑㖞欽䨪꨽銳歋Ⱒ岤饥ぢ㹊騨鵳♧姿㈂ꄀ㉁欽䋑㖞կ姼㢪湱嫱✵嵳㢪䋑㖞湡⵸崨玐䮔䱡㖈务㕂㢅✵䋑㖞蟟蔠劍蕯䟝㹊梡葻㥩涸㉁欽㹊騨♧倰꬗꨽銳䌐⸔遤⚌欽䨪䒊用姻烁涸䪮助♸㹊騨雩濼〥♧倰꬗⾊㉁꨽銳♶倗䔂⻊❡ㅷ䧭擿䏞♸鿈縭剪⸉腊⸂勻忘駈务㕂䋑㖞欽䨪涸䎾欽㹊騨꨽宠կ錠錭♧絆絉涸⚌⸉崨玐盗椚♸鵘蠒꨽宠 勻彂RPA务㕂կ7➢絆絉涸盗椚♸⚌⸉꨽宠涸錭䏞⚌⸉崨玐꡼곿䊺鷶幯➢汓挿」⚹汥挿N=276꬗ぢ䭆剣IT䒊霃㛇炄䧴侨㶶⻊㹊騨絑낉涸276⡙絆絉곭㼋罏1ꛏ㼆䔲♴侨㶶⻊㹊騨务涸Ⱒꝶ꡼곿鵳遤✫霄靍靈灇㥵♴僽鳅⚹꧋务涸导껩䠑錛կ 岤ꅺ1ծ劥妃「霄罏㖲勻荈♶ず涸⟱⚌♸劼匬巑渷CEO/COOծCTO/CIO瘝䪮助胜兞♸ꬋ䪮助胜兞涸絆絉곭㼋罏2ծ꡼곿导껩鳅⚹꧋务涸♲⚡倰ぢ〫㼆「霄罏僈烁䲿ⴀ湱Ⱒ꡼곿涸㹊霆紵Ⰶ✫絡雦姼㢪䧮⟌〄梡鿈ⴔ劢䲿ⴀ꡼곿涸⟱⚌䎇ꬋ♶㶸㖈湱䎾꡼곿罜僽「霄罏劢〄梡䧴劢㼜⛓錠⚹Ⱒꝶ꡼곿姼碫䞔ⲃ♶㾩✵欽䨪荈⚺䲿ⴀ꨽宠涸䞔ⲃ㔔姼劢紵Ⰶ絡雦կ25.4%32.2%27.2%12.7%2.5%「霄罏%高 低重视程度㼆⚌⸉崨玐꡼곿涸Ⱒ岤玐䏞⼧ⴔⰢ岤䭯絯Ⱒ岤⚌⸉崨玐꡼곿䗳銳傞〳⟄㾝䒓ㅐ霧䧴䪮助ꅷ餝涸䫏餴կꅾ挿Ⱒ岤雩⚹㼆⚌⸉㼜❡欰ꅾ銳䕧ㆇկ♧菚Ⱒ岤雩⚹㼆⚌⸉➑㶸㖈剣ꣳ䕧ㆇկ♶Ⱒ岤♶雩⚹⠔㼆⚌⸉❡欰鳅㣐䕧ㆇկⰦ➭(䠑錛割僈烁瘝䞔ⲃ) Ⱒ岤䙖䏞♶Ⱒ岤䙖䏞Ⱖ➭ >90%㣐㘗⟱⚌>95%务㼭㘗⟱⚌>70%㣐㘗⟱⚌䭯剣Ⱒ岤䙖䏞涸「霄罏务鿈ⴔ곭㼋罏⛲剎鸑鵂崨玐ㅐ霧瘝ぐ猫倰䒭勻⠏⻊♸佖鵳崨玐կ告㖈姼鵂玐务➠㶸㖈湱䎾涸꡼곿կ꡼곿⿿껩鳅⚹꧋务涸♲⚡倰ぢ2 123 佪桧⡛>35%涸「霄罏䲿ⴀ㛇✵霄靍♸⚌⸉靈灇瘝䕎䒭〄梡崨玐꡼곿涸佪桧鳅⡛⽰⢪剣佪鍒Ɀ䔲♴꡼곿告僽た絯ⴀ梡涸꡼곿⛲ꦼ⟄䭯絯併䰦ㆇ䎾կ佪卓♶椚䟝>20%涸「霄罏䲿ⴀ⣜饆⚁㹻涸ㅐ霧倰䒭꬗㼆崨玐撑勇䏞鳅넞涸⚌⸉〳腊ⴀ梡⟄⨊嚋Ⰼծ崨玐鷳錠♶䕸䏀瘝䞔ⲃ罜㼋荝䪄遤佪卓妁⢕կ䫏Ⰶ❡ⴀ嫱♶⢕>30%涸「霄罏䲿ⴀ湱Ⱒㅐ霧餩欽鳅넞㼆ꬋ呍䗱⚌⸉/ꬋ넞佐渤碫⚌⸉鵳遤崨玐⠏⻊佖鵳傞偽岁㹊梡葻㥩涸ROIկ© RPA务㕂2022䎃务㕂崨玐䮔䱡遤⚌灇瑕䫣デ〄䋒傈劍2022䎃9剢∞絆絉곭㼋罏劍䖉“➢㸪錜䧶殜ⵌ务䗎錜⚌⸉(⡤禹⻊+礵絈⻊)”涸Ⰼ㚖侨㶶⻊㹊騨餻腊倰呩崨玐䮔䱡㼜〄䮦♶〳䧴緃涸⟟⧩絆絉劍䖉鸑鵂侨㶶欰❡⸂㼊宠⚌⸉㟞Ɤ㖈㢴絶㔔稇㼋荝涸䋑㖞崞⸂剣ꣳ⟱⚌♸劼匬蠒佐㟞Ɤ佞綕欨荛♴꣭涸䞔ⲃ♴雮絆絉곭㼋罏鶖ⴗ㖑劍劅〳⟄鸑鵂䪮助䩛媯勻䲿⼮⟱⚌♸劼匬涸欰❡⸂鸑鵂礵絈⻊涸侨㶶⚌⸉盗椚♸鵘蠒㹊梡蠒佐㟞Ɤկ㣐㘗⟱⚌劼匬䒓㨤䭆䫵Ⰼ㚖侨㶶⻊㹊騨㢴侨곭㼋罏雩⚹崨玐涸侨㶶⻊盗椚♸鵘蠒㼜䧭⚹♧고䗳銳涸䫏Ⰶ呏研RPA务㕂鵛劍涸灇瑕〄梡紨69.5%涸㣐㘗⟱⚌劼匬䊺絑䒓㨤ꅾ錠絆絉Ⰼ㚖侨㶶⻊䧶殜涸ꅾ銳䚍⚂剣紨35.1%涸⟱⚌劼匬䒓㨤确程䧴㹊騨կ⠶ꥥ满馄荈⸓⻊ծDTO(侨㶶㷜欰絆絉)瘝嚋䙁涸䲿ⴀ♸䎾欽㹊騨紨31%涸絆絉곭㼋罏㼜侨㶶崨玐盗椚♸鵘蠒紵ⰆⰢꝶ䧶殜䪮助䫏Ⰶ薴殶կ錠錭✳絆絉涸Ⰼ㚖侨㶶⻊䒊霃 勻彂RPA务㕂կ8㖈絆絉涸Ⰼ㚖侨㶶⻊䒊霃务崨玐䮔䱡㼜僽♧고♶〳䧴緃涸䪮助 岤ꅺ1ծI紩㔵絗呍䗱⚌⸉涸❡ㅷ♸剪⸉涸Ⰼ欰ㄐワ劍ծII紩翸搋✵絆絉䊨⡲♸⚌⸉鵘鲮涸湱Ⱒ餴彂♸⸂ꆀծIII紩翸搋✵絆絉㢪鿈涸餴彂♸⼸ずկ絆絉Ⰼ㚖侨㶶⻊腊⸂鷳錠❡ㅷ/剪⸉霃雦❡ㅷ/剪⸉欰❡Ꝉ㈒/蠒Ꝉ㈒た絆絉♸盗椚 崨玐盗椚♸鵘蠒……I紩II紩III紩㹐䨪 欰䙖♸ざ⡲⠑⠶港盗♸♲倰プ䊨♸⚁㹻餒⸉♸輑餴㹊騨㽻紩1㔵絗絆絉Ⰼ㚖侨㶶⻊䒊霃务剣Ⱒ✵崨玐盗椚♸鵘蠒涸湱Ⱒ꨽宠欽⢾灇瑕㔙ꢭ꬗ぢ䭆剣IT䒊霃㛇炄䧴侨㶶⻊㹊騨絑낉涸276⡙絆絉곭㼋罏ꛏ㼆䔲♴侨㶶⻊㹊騨务涸Ⱒꝶ꡼곿鵳遤✫霄靍靈灇㥵♴僽鳅⚹꧋务涸导껩䠑錛կ崨玐盗椚♸鵘蠒⡲⚹絆絉Ⰼ㚖侨㶶⻊䒊霃务涸割〳䧴緃涸♧鿈ⴔ湡⵸㖈崨玐荈⸓⻊ծ馄荈⸓⻊ծDTO瘝䪮助䧶殜椚䙁♸䎾欽㹊騨涸䕧ㆇ♴馊勻馊「ⵌꅾ錠կ姼㢪鿈ⴔ絆絉⛲㖈尵剣Ⱖ➭侨㶶㹊騨涸䕧ㆇ♴➢⚌⸉꨽宠涸錭䏞鷶幯Ⱒ岤ⵌ✫崨玐⠏⻊涸ꅾ銳䚍կ䧮⟌涸靈灇务䭆剣㥵♴Ⱒꝶ涸〄梡>絾♳㹊霆雿鶣崨玐䮔䱡(Process Mining)䪮助涸䫏Ⰶ♸䎾欽㹊騨䭆剣鳅넞涸䗳銳䚍կ㛇✵䧶殜錠錭㛇✵㹊騨錠錭㼆✵湡⵸务㕂䋑㖞涸㣐㘗⟱⚌劼匬勻霹崨玐涸盗椚♸鵘蠒涸侨㶶⻊㼜䧭⚹♧고ꅾ銳涸䧶殜䪮助馋⸷կ㛇✵CRMծOA瘝禹絡小巤✫㣐ꆀ涸⚌⸉崨玐侨䰘湡⵸鵯❈侨䰘㼿劢〄䮦⟟⧩կ「霄罏劍䖉鸑鵂禹絡涸傈䘋侨䰘勻Ɀ瘻⚌⸉崨玐⠏⻊կ絆絉곭㼋罏僈烁䠑霋ⵌ։39%絆絉㾝䒓Ⰼ㚖侨㶶⻊涸䒊霃务㼆✵崨玐涸⠏⻊㼜剣ⵄ✵䌐⸔絆絉➢㛇炄♳㹊梡꣭劥㟞佪⸈鸟⚌⸉鵳㾝ծ⸔⸂㹐䨪䧭⸆կ絆絉곭㼋罏雩⚹>35%